Meet Our Mortgage Loan Officer Alex Sheppard

Whether you're a first-time homebuyer or looking to refinance, our team of experienced professionals is here to guide you through every step of the process.

Alex Sheppard

Mortgage Loan Officer

(28 Reviews)

NMLS #2069443

Licensed in: NC, VA

Detail-Oriented & Thorough

A focus on handling every aspect of the mortgage process with care ensures no detail is overlooked. This approach guarantees clients receive the best service possible and experience a seamless, stress-free journey from pre-qualification to closing.

Proactive & Solutions-Driven

By anticipating clients' needs and offering tailored solutions, the mortgage process is made efficient and hassle-free. A problem-solving mindset ensures clients overcome challenges with ease, making their journey smoother and more rewarding.

About Alex

Get To Know Me

Compassionate, Knowledgeable & Results-Driven

Tech Driven Mortgage Solutions

Alex believes in treating every client like family, offering personalized care at each stage of the home-buying journey. Her family-first mindset ensures clients feel supported and valued, fostering trust and long-term relationships. By prioritizing clients' needs, Alex provides a caring, compassionate experience that goes beyond closing deals.

Alex Sheppard combines the efficiency of cutting-edge mortgage technology with the expertise of personalized service. As a Southern Trust Mortgage lender, She offers a digital application process, allowing clients to securely upload documents, track loan status in real-time, and sign disclosures from anywhere. This tech-driven approach drastically reduces paperwork and speeds up approval times. Alex Sheppard believes technology should enhance, not replace, human connection, ensuring you always have a dedicated professional available for guidance, support and questions.

Flexible Options

Alex is committed to leaving a legacy of exceptional service and trust. Her goal is to make a lasting impact on each client’s life by helping them achieve their homeownership goals. Whether navigating the first home purchase or managing a refinance, Alex’s dedication ensures every interaction leaves clients with a positive experience that lasts beyond the closing table.

Your life doesn’t fit in a one-size-fits all mold, and your mortgage shouldn’t either. Alex Sheppard specializes in providing financial flexibility, offering solutions for low down payments, down payment assistance programs, and various ways to structure your loan to best support your buying goals. She will explore all available Southern Trust products, from specialized first-time buyer options to renovation loans, a custom-fit perfect mortgage solution just for you! Alex Sheppard’s mission is to unlock homeownership by offering flexible terms that align with your current and future goals.

Empowerment Through Education

With years of experience in the mortgage industry, Alex offers tailored solutions for each client’s unique needs. Her deep understanding of loan programs allows her to simplify the process, making it clear and accessible. By providing personalized guidance at every step, she ensures that clients feel confident and supported throughout their home financing journey.

The mortgage process shouldn’t be confusing, and with Alex Sheppard, it isn’t. She is a passionate educator committed to breaking down the entire lending journey in an easy to understand way. Alex Sheppard takes the time to thoroughly explain the differences between APR and interest rate, the ability to secure downpayment assistance or grant programs, and the benefit of choosing a specific loan product. Her goal is to ensure every Southern Trust client is confident and empowered to make the best financial decision for their family. Never hesitate to ask a question, because Alex Sheppard is here to make you a well-informed borrower.

Resources

Essential Homebuyer Resources

See how our clients achieved their homeownership goals with us.

The Mortgage Process

We've based our home loan process on empathy for our home buyers and their agents.

Mortgage Pay Calculator

Estimate your monthly payment and apply with confidence!

Find The Right Loan

Discover loan options tailored to your needs and start your journey with confidence.

Home Loan Checklist

When buying a home, there are many documents you'll need to provide to your Mortgage Loan officer.

What Makes Us Stand Out

Proven Lending Results Backed by Experience

With decades of experience and thousands of loans closed, we deliver proven results through competitive rates, streamlined processing, and expert guidance tailored to every homeowner’s needs.

Testimonials

Hear From Our Clients

See how our clients achieved their homeownership goals with us.

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Alex was amazing through the whole process. I had a ton of very basic questions and she never got impatient with me. She’s a true professional and I highly recommend working with her if you’re in the market for a new home.

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Nick Driscoll

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Alex was great to work with. She is knowledgeable and detail oriented. Alex returns calls in a timely manner, and if she does not know the answer to a question she finds someone who has the information needed. Our experience from meeting with Wes Flowers to closing was pleasant and not stressful in any way. This is our 6th home purchase and our second with Southern Trust Mortgage. I would highly recommend this company to anyone who seeks professionals and excellent service.

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Debbie Kliche

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Alex was excellent to work with, and on top of things every step of the process. She was knowledgeable, timely, and professional. I will certainly recommend her to others!

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Claudia Verdirame

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Conducted my third deal within a year with Alex and as always she proved to be extremely helpful throughout the entire process. I was able to conduct the application to closing process in under 30 days this go around! Alex also does an amazing job of communicating and keeping me up to date with any questions or concerns on both sides of the process. Highly recommend!

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Tim Jackson

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Alex is simply the best! Always willing to help and provide insight to any questions you have!

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Scott Johnson

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Alex was amazing! She worked around the clock for me and always reached out to inform on every little detail. Definitely recommended her to others and would 100 percent recommend everyone to go through her.

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Parker Eldreth

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Alex was very hard working and ALWAYS available when I needed assistance. Even when I was traveling and major time differences would normally hinder communication, Alex was always happy to take my call or respond to my texts and emails. As a first time home buyer there was a slight learning curve but Alex and her team made everything as streamlined and clear as possible. If I ever bought another house, I’d want Alex on my side again.

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Alexander Cleymaet

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Alex was always available, and went above and beyond to make sure that we were comfortable and taken care of. I will recommend Alex to anyone who I find needing home loan help!

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Axel Bellars

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We had the pleasure of working with Alex for our mortgage as first-time homeowners! From start to finish, Alex was incredibly friendly and always willing to answer any of our questions. She kept us informed at every step, making the entire process feel stress-free. Alex truly cares about her clients and goes above and beyond to ensure a smooth experience. We would highly recommend Alex for anyone looking for a knowledgeable and reliable mortgage lender!

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Tamryn Stazenski

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I had an excellent experience working with Alex with some clients that had nontraditional income as were both employees and business owners. Alex was also quick to help me find solutions to some road blocks that we encountered during negotiations. The closing happened without a hitch, and Alex was quick to rectify any issues that came up in underwriting. She was also key in ensuring that the appraisal with ordered and delivered on time. Would definitely recommend working with her at Southern Trust!

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Jacki Paolella

Alex Sheppard, Mortgage Loan Officer

Alex Sheppard

NMLS #2069443

Mortgage Loan Officer

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From Dreams to Keys

Whether you're a first-time homebuyer or looking to refinance, our team of experienced professionals is here to guide you through every step of the process.