This was my first refinance and I did not know any of the various terms, conditions, or methods of initiating the process, let alone getting it completed. All I knew was that I needed money in order to bring my home out of the 1980’s. Brian made the process simple, but more importantly he was patient. He gave me briefings, walked me through the process at every step, and was always ready with a quick response to any random question I may have had. In short: Brian was patient, available, and transparent. All of these traits made for a stress free refinance and I would highly recommend him to anybody.